Trust boundary diagnostics

Why capable offerings fail to earn trust.

Pankai studies trust gaps across products, markets, organizations, and cultures.

Recent writing

Jun 2026
No. 001

"AI Chief of Staff" Is a Trust Claim, Not a Product Category

Before you evaluate AI coordination assistants, draw the trust boundary: what workflow is delegated, where approval stays, and how failure is recovered.

  • trust-gap
  • agent-adoption
  • failure-mode
  • diagnostic